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Returns and Refunds


1. Returns Policy


We have made every effort to display as accurately as possible the colors of our products that appear on the Moorer Online Store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

All items are quality-controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.


2. CONDITIONS FOR RETURNING PRODUCTS:


To return an order, all items must not have been used, worn, or washed and must have all original labels attached.


  • A. A. The request for return authorization must be filled out correctly and sent to the Seller within 14 working days from the delivery date. The request can also be sent, within the same time limit, by recorded delivery to the Seller's address (The Level Group srl) Piazza Arcole 4, 20143, Milan
  • B. The products must not have been used, worn, washed or damaged;
  • C. Tags must still be attached to the products with the disposable seal; please try the product without removing the tag and relevant seal because products returned without these will not be accepted.
  • D. Products must be returned in their original packaging;
  • E. Returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept items of the same order if returned and shipped at different times.

3. How to process a return

Please, click here.


4, Cancelling your order.

Please, click here.


5. Receiving a refund

Please, click here.


6. Additional returns information:

For all other information visit out Customer Care page: click here.



click here.